This document contains the Conditions governing the purchase of our products and the contract that binds us both - You and us - (hereinafter the "Conditions"). These Conditions establish the rights and obligations of all users (hereinafter "You" / "your") and those of Miel de Cian (hereinafter "we" / "our" / "the Seller") in relation to the products that we offer through our online store application (hereinafter referred to collectively as "Miel de Cian"). We ask you to read these Conditions and our Privacy Policy carefully before using our online store application or authorizing any payment and making the order. By using our online store application or making an order through it, you agree to be bound by these Conditions and our Privacy Policy, so if you do not agree with all the Conditions and the Privacy Policy, you must not make any order. These Conditions may be modified at any time by the Seller, without prior notice, so you must read them before each order in order to know the provisions in force.
If you have any questions related to these Purchase Conditions or the Privacy Policy, you can contact us at the email address info@mieldecian.com
These Conditions are the only conditions applicable to the use of our online store application, and they replace any other, except prior express written consent of the Seller. These Conditions are important for both you and us since they have been designed to create a legally binding agreement between us protecting your rights as a customer and our rights as a company. You declare that, when making your order, you have read and accept without reservation these Conditions. You agree that:
By placing an order through our Online Store, you guarantee that you are over 18 years of age and have legal capacity to enter into binding contracts.
The information and details contained in our Online Store application do not constitute an offer for sale, but rather an invitation to do business. There will be no contract between you and us regarding any product until your order has been expressly accepted by us. If your offer is not accepted and a charge has already been made to your account, the amount will be refunded in full.
To place an order, you must follow the online purchase procedure. After this, you will receive an email acknowledging receipt of your order (the "Order Confirmation"). Please note that this does not mean that your order has been accepted, as it constitutes an offer that you make to us to buy one or more products. All orders are subject to our acceptance and we will confirm such acceptance by sending you an email confirming that the product is being shipped (the "Shipping Confirmation"). The contract for the purchase of a product between us (the "Contract") will only be formed when we send you the Shipping Confirmation.
Only those products listed in the Shipping Confirmation will be the subject of the Contract. We are not obliged to supply any other product which may have been part of your order until we confirm the shipment of the same in a separate Shipping Confirmation.
All orders for products are subject to their availability and, in this regard, if difficulties arise with respect to their supply, or if there are no items in stock, we reserve the right to provide you with information about substitute products of equal quality and value that you can order. If you do not wish to place an order for such substitute products, we will refund any amount you may have paid.
We reserve the right to withdraw any Product from our Online Store application at any time and/or to remove or modify any material or content from it. Although we will do our best to always process all orders, there may be exceptional circumstances that oblige us to reject the processing of an order after we have sent the Order Confirmation, in these cases, we will contact you as soon as possible informing you of the circumstances that prevent the processing of the order and/or the alternative solutions.
We will not be liable to you or to any third party for the fact of withdrawing any product from our Online Store application, regardless of whether the product has been sold or not, removing or modifying any material or content from our Online Store application, or for refusing to process an order once we have sent you the Order Confirmation.
The risks of the Products will be at your expense from the time of delivery. You will acquire the ownership of the products when we receive the full payment of all the amounts due in relation to them, including shipping costs, or at the time of delivery, if this were to take place at a later date.
The price of the products will be the one stipulated at any given time in our Online Store application, except in case of manifest error.
Although we try to ensure that all the prices that appear on the application are correct, errors may occur. If we discover an error in the price of the products that you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. If we cannot contact you, the order will be considered canceled and all amounts paid will be fully refunded.
We will not be obliged to supply you with the / the product / s at the incorrect lower price if the error in the price is obvious and unequivocal and could reasonably have been recognized by you as an incorrect price.
The prices of our Online Store application include VAT or any tax that may replace it, but exclude shipping costs, which will be added to the total amount due and will be communicated to you beforehand before formalizing the purchase itself.
Prices may change at any time, but (except as provided above) any changes will not affect orders with respect to which we have already sent you an Order Confirmation.
Once you have made your purchases, all the items you want to buy will have been added to your cart and the next step will be to process the order and make the payment.
In accordance with current regulations, any purchase made through our Online Store application will be subject to Value Added Tax (VAT) or any other tax that may replace it.
Responsibility and disclaimer.
Our responsibility in relation to any Product purchased through our Online Store application will be strictly limited to the purchase price of that Product. Nothing in these Purchase Conditions excludes or limits in any way our responsibility:
Without prejudice to the provisions of the preceding paragraph and to the extent permitted by law, and unless otherwise provided in these Conditions, we will not accept any responsibility for indirect damages that may arise as a secondary effect of the main losses or damages, which may arise in any way, and whether caused by civil wrong (including negligence), breach of contract or otherwise, even if they could have been foreseen.
Due to the open nature of our Online Store application and the possibility of errors in the storage and transmission of digital information, we do not guarantee the accuracy and security of the information transmitted or obtained through this application. All descriptions of products, information and materials appearing on this Online Store application are provided "as is" and without express, implied or otherwise derived warranties. To the extent permitted by law, we exclude all warranties while preserving those warranties that cannot be legitimately excluded from consumers.
The provisions of this clause will not affect your rights recognized by law as a consumer, nor your right to withdraw the Contract.
Notifications that you send to us should preferably be sent through our email address info@mieldecian.com. In accordance with the provisions of these Conditions and unless otherwise stipulated, we may send communications either to the e-mail or to the postal address provided by you when making an order.
The Contract between You and us is binding on both You and us and our respective successors, assignees and legal representatives. You may not transfer, assign, charge, sub-contract or otherwise transfer a Contract or any of the rights or obligations arising under it without our prior written consent.
We may transfer, assign, charge, sub-contract or otherwise transfer a Contract or any of the rights or obligations arising under it at any time during the term of the Contract. To avoid any doubt, such transfers, assignments, charges or other transfers shall not affect any rights you have as a consumer which are recognised by law nor shall it annul, reduce or otherwise limit any express or implied warranties we may have granted you.
We shall not be liable for any breach or delay in performance of any of our obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event”). A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and shall include in particular (without limitation) the following:
We will be deemed to have a suspended our obligations to perform under a Contract for the duration of the Force Majeure Event, and we shall have an extension of time for performance of such obligations while the Force Majeure Event continues. We will use all reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
If during the term of a Contract, we cease to insist on strict compliance with any of the obligations assumed under the same or any of these Conditions, or if we cease to exercise any of the rights or remedies that we were authorized to exercise or file under such Contract or these Conditions, such fact shall not constitute a waiver of such rights or remedies nor shall it release You from complying with such obligations.
Any waivers we make to insist on compliance shall not constitute a waiver by us to insist on subsequent compliance. No waiver by us of any of these Conditions shall be effective unless it is expressly stated to be a waiver and is communicated to You in writing in accordance with the provisions of the Notifications section above.
If any of these Conditions or any provision of a Contract were to be considered invalid, illegal or unenforceable in any way by the competent authority, they shall be separated from the remaining conditions and provisions which shall remain valid to the extent allowed by law.
These Conditions and any document referred to expressly in them constitute the entire agreement between you and us with regard to the object of the Contract and replace any other agreement, agreement or previous promise agreed between you and us verbally or in writing.
You and we acknowledge that we have agreed to enter into this Contract without relying on any statement or promise made by the other party or that could be inferred from any statement or writing in the negotiations conducted by the two before such Contract, except that which is expressly mentioned in these Conditions.
We are entitled to review and modify these Conditions at any time. You will be subject to the policies and Conditions in effect at the time you make each order, unless we are required by law or decision of government bodies to make changes to such policies, Conditions or Privacy Policy, in which case, the possible changes will also affect the orders you had previously made.
The purchase contracts of products through our site will be governed by Spanish legislation. Any controversy that arises or is related to said contracts shall be submitted to the exclusive jurisdiction of the courts of the city of Ponferrada. Nothing in this clause will affect the rights that the current legislation recognizes as such.
Your comments and suggestions are welcome. Please send such comments and suggestions to us via our email address info@mieldecian.com
